Our working day at Novia last friday started out
rather early with a gathering at Robert’s Coffee where I, Jasmine, Rasmus and
Bella from the other Aktia group got together to think about questions to the office manager
at Aktia. We came up with a couple of good questions and although we did not
necessarily get answers to all of them, we had a good time at Aktia and got an
insight in their business activities. Johannes and Max from the other group
also joined the visit to Aktia. It was helpful for us to get a
“hands-on”-visit to our customer; once you get to know at least a little bit about
how the customer practically deals with its clients, it becomes easier for us
as a group to understand what the customers strengths and possible weaknesses
are and what we could do to help them solve these problems.
Later on I and Jasmine joined the
rest of the group at the working day at Novia. Our first task was to write a
short story about where we see the banking business will develop until 2025. We
got fifteen minutes to write it, and so we rather quickly reached a consensus
of what it could be like.
Our vision included an app made for
tablets and smartphones in which the customer could log on to the actual bank
service directly through his/her tablet and get to talk to an actual person
from the bank via the application. The customer could choose between a couple
of options regarding the service; gender and language. The long-term customers
would obviously get to run errands with the same person every time, and if that
wouldn’t be possible, the bank would automatically suggest another person get
service from. If no-one at all would be available at the time of the check-in,
the customer would get a “call back” from the bank when someone at the bank was
available; this would result in less standing in line for the customer. The
banks would also get to keep closer and more personal contact with the
customers and get to know them and their preferences better.
After we finished our story I was honored to
get to present the whole thing to the class and the teachers.
- Mikael L
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