Although it
might appear that our group is desperately lost in cyberspace: we are
heavily thinking about analogue services which can be improved together with
the digital ones. Overall improvement is the goal.
Our ideas
are revolving around face-to-face service as well as personal visits and phone
banking. Further there should be found ways to create a more inviting atmosphere
in the branches itself. 24/7 service will be thoroughly discussed and might be
implemented by mobile banking as well as video counters in the branches to
ensure face-to-face advice all day and all night.
Aktia has yet done successful improvements with some impressively good ideas. We are already
on the road, but now heading to the autobahn in order to take over the other
cars on their way to the customer…
Be ready
for more Royal Mess!
Matthäus
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