Customer service / Aktia

Aktia sees a person in every customer

It's Aktia's aim to be the best at helping our customers improve and safeguard their finances. Aktia offer private and corporate customers comprehensive banking, asset management, insurance and real estate agency services.

Aktia want to offer the best possible customer service and build up our solutions so that they fit in with the customer’s life situation. They also promise that:

·         All phone calls will be answered promptly and always by a real person

·         Customers get their own contact person if they so wish

·         All correspondence received via the Net bank’s message system and e-mail  messages will be answered within one working day

Core values

Our core values form the heart of what we consider to be right and where our priorities must lie. They also govern our actions.    

·         Responsibility
We bear a responsibility to our customers, owners and the local community by acting profitably, reliably and ethically.

·         Customer closeness
The staff at our local offices provide personal customer service in a respectful manner.

·         Security
We provide our customers with security and, through controlled risk taking, we ensure that the company is a secure employer and partner.

·         Individual service
We respect every individual, both customer and colleague. Togetherness, competence and job satisfaction are important cornerstones of One Aktia.

·         Active customer contact
We are modern and active, and we are committed.

// Laura