Inno 58h Kick-out

Our Team participated in the Inno 58h Kick-out on Friday at Boost Turku. We made a Motorola (method to map your feedback) on the whole Inno 58h project as well as our group performance.

Most groups are finised with their tasks but our journes continues. We will have to hold our presentation direct in Helsinki, therefore we are still developing our project.

Keep following us to get our newest ideas and developments!

Matthäus

Working Day at Novia

Working Day at Novia

Our working day at Novia last friday started out rather early with a gathering at Robert’s Coffee where I, Jasmine, Rasmus and Bella from the other Aktia group got together to think about questions to the office manager at Aktia. We came up with a couple of good questions and although we did not necessarily get answers to all of them, we had a good time at Aktia and got an insight in their business activities. Johannes and Max from the other group also joined the visit to Aktia. It was helpful for us to get a “hands-on”-visit to our customer; once you get to know at least a little bit about how the customer practically deals with its clients, it becomes easier for us as a group to understand what the customers strengths and possible weaknesses are and what we could do to help them solve these problems.

Later on I and Jasmine joined the rest of the group at the working day at Novia. Our first task was to write a short story about where we see the banking business will develop until 2025. We got fifteen minutes to write it, and so we rather quickly reached a consensus of what it could be like.

Our vision included an app made for tablets and smartphones in which the customer could log on to the actual bank service directly through his/her tablet and get to talk to an actual person from the bank via the application. The customer could choose between a couple of options regarding the service; gender and language. The long-term customers would obviously get to run errands with the same person every time, and if that wouldn’t be possible, the bank would automatically suggest another person get service from. If no-one at all would be available at the time of the check-in, the customer would get a “call back” from the bank when someone at the bank was available; this would result in less standing in line for the customer. The banks would also get to keep closer and more personal contact with the customers and get to know them and their preferences better.

After we finished our story I was honored to get to present the whole thing to the class and the teachers.      

- Mikael L

Working Day@Novia. PART II

After a good lunch we continued working with Team Fresh (the other Aktia group) and heard the brief from the ones who were in Aktia in the morning. After the short brief that we got we continued working separately on our own projects.

We went through some information about our customer that everyone had gathered by researching e.g. the company's website. After that we went through what is going to happen in Kunstenniemi (or what has happened the previous times), what everyone still should do before Kunstenniemi, set up deadlines and talked in general about how we will proceed with the project.

I have a really good feeling about this!

Still coming this week: posts on this blog about everyones research fields on Aktia. Stay tuned!

// Mikael H

Friday April 5, 2013 and another INNO58h working day at the Novia

Today we started the day with a workshop about future thinking. After that the second  Aktia team joined us, thanks for the company Team Fresh inno.

Max and Johannes from group Fresh and Jasmine and Mikael from Royalmess were visiting Aktia today at 10.00. While they were in Aktia the rest of us made some mindmaps about Banking services and its future. 

Brainstorming

                                       
                                          We did a PEST analysis around the topic customization

      We had a task to write a story about future banking in year 2025 and it was presented by Mikael.

What a nice day, thank you all!

//Laura

Second working day

Hello! We had the second working day on Friday the 15th of March in Turun AMK. In out group there was just me and Henri attending at first so the first part of the day we worked just the two of us. After discussing and drawing mindmaps and stuff we got a little bit more ideas on the actual project and what "Banking Service Design" is. Service design is about designing a new service och producing a new concept for an company that need renewal in their service. It's about making the service memorable, amazing and make it work in a new innovative way for the company. After having a little presentation about our company to the other groups and telling about our biggest challenges and so on we had a lunch break.

After the break we continued and now we had another team member joining us. Before we started working the course leaders told us our group has been remodeled and some people are going out and some people in. We're still six people in our group, but with other faces. We began discussing the books we had brough with us and decided on which ones we want to read for the course. Then we made up an "action plan" for the course and decided on meeting dates and stuff that has to be done before the next working day. Well, that was pretty much it!

/ Jasmine

Our poster about Aktia. Info found on the internet and on aktia.fi